Terms

1. Who we are

LumiereAcademy is run by Lumiere Systems AS, organisation number [ORG NO.], [ADDRESS], Norway ("we", "us"). Contact: [EMAIL].

These terms apply when you create an account, buy a course or use lumiereacademy.eu.

2. What we offer

LumiereAcademy offers online video courses on aesthetic treatments: theory, protocols, safety and the business side. The courses are for education only.

• A certificate of completion is not a licence or authorisation to perform treatments. It confirms that you have completed an online theory course.
• The rules on who may perform aesthetic treatments, and how, differ from country to country. You are responsible for checking and following the rules where you work.
• The courses are not medical advice and do not replace hands-on training, the manufacturer's instructions for a device, or advice from a qualified health professional.

3. Your account

• Give correct information, in particular the name that should appear on your certificate.
• Keep your password to yourself. Your account and courses are personal and may not be shared.
• We may suspend an account that is misused, for example when access is shared or content is copied.

4. Prices and payment

• Prices are shown in the currency of your country where available, otherwise in euro, and include VAT where it applies. The final price is shown before you pay.
• Payment is handled by Stripe. We do not receive or store your card details.
• The contract is made when the payment is completed. You will receive a receipt.

5. Access to courses

• Access starts immediately after payment and is shown on "My page".
• Access lasts [ACCESS PERIOD, e.g. "as long as the course is offered, and at least 12 months"].
• We may update course content, for example to reflect new knowledge or rules. The course's main content and learning outcomes will not be reduced during your access period.

6. Right of withdrawal (consumers in the EU/EEA)

Consumers normally have a 14-day right of withdrawal for purchases made online. For digital content that is supplied straight away, the right of withdrawal ends when supply begins, if you have asked for immediate access and confirmed that you lose the right of withdrawal.

Before you pay, you are asked to confirm exactly this. When you do, you get access immediately and the right of withdrawal no longer applies. [We confirm your request in the order confirmation sent to your email address.]

If you have not received access because of an error on our side, contact us and we will put it right or refund you.

7. Clinics and other businesses

When you buy as a business (for example a clinic entering a VAT number), consumer rules such as the right of withdrawal do not apply. Clinic licences may only be used by the number of staff paid for.

8. Use of the course content

You get a personal, non-transferable right to watch and use the course content for your own learning. You may not copy, record, resell, publish or share the videos, texts, checklists or quizzes. Checklists may be printed for your own use in your work.

9. Liability

We work to keep the content correct and up to date, and safety-critical content is reviewed by a health professional before it is published. Even so, we cannot guarantee that the content is complete or suitable for every situation. You remain responsible for the treatments you perform.

Our liability is limited to the price you paid for the course in question. This does not apply to damage caused by gross negligence or intent, or where mandatory law says otherwise.

10. Complaints and disputes

Contact us first at [EMAIL]; we will answer as soon as we can.

These terms are governed by Norwegian law. If you are a consumer, you keep the protection given by the mandatory rules of the country where you live. Consumers in Norway can also contact Forbrukerrådet.

11. Changes to these terms

We may change these terms. The version that applied when you bought a course applies to that purchase.